Order terms
A personal object, on clear terms.
These terms summarize design, approval, payment, and manufacturing for Wisad Collectibles pilot orders in Saudi Arabia.
01
The product
We provide full-color personalized collectibles designed from photos. The result is an intentional artistic interpretation, not a photorealistic replica. Size, color, and detail may include small, normal manufacturing variations.
02
Photos and rights
You must have the right to use submitted photos and obtain the subject's consent where appropriate. You may not upload unlawful material or content that violates privacy, intellectual property, or another person's rights.
03
The prototype
Each design includes one free prototype. If you do not approve it, a SAR 25 design deposit unlocks up to two additional attempts. The deposit is credited to the product price and becomes non-refundable after a successful additional prototype is delivered, unless the platform or provider fails to deliver.
04
Approval and payment
The pilot price is SAR 649 including VAT and standard Saudi delivery. Approving the design authorizes fulfillment after payment is confirmed. We do not begin the detailed 3D build or manufacturing based only on a browser return; the payment provider must confirm the transaction.
05
Manufacturing and delivery
We review printability and files before supplier submission. Production and delivery estimates are not guarantees when a supplier or carrier is delayed, but we surface meaningful updates and handle recorded exceptions.
06
Changes and cancellation
You may request changes within your available attempts before approval. Once you approve and the build or manufacturing begins, cancellation or design changes may not be possible because the item is made to order.
07
Defects and remakes
If the item arrives damaged or has a material manufacturing defect, contact us promptly with the order number and clear photos. We will review the record and may resolve it with a remake or appropriate refund depending on the cause, order state, and applicable consumer rights.
08
Contact
For order support, contact support@wisad.co. These terms do not limit any mandatory consumer rights under applicable Saudi Arabian law.